Who do I call for a sewer backup?
If you are experiencing sewer problems, such as water coming out of your basement floor drain (not plugged sinks), contact the Water & Sewer Department at 248-646-6404 during regular business hours of 8:00 am to 4:30 pm. After hours, contact the non-emergency Police Department at 248-540-3400 and on-call personnel will be contacted.
What will happen to my water service if I'm a Beverly Hills resident who plans to move soon?
If you are moving, you will need a final reading of your water meter. Please call the Water Department at 248-646-6404 to schedule a reading. Allow 2-3 business days for an appointment date. The final bill will be sent approximately 7 business days after the reading.
Do I need to have water service turned on or transferred into my name as a new resident?
Generally the answer is no. Bills are sent to "Resident" not a specifically named person. Residential water service is typically not turned off unless specifically requested by the previous owner. At the time of closing, the previous owner should schedule a final reading and billing will automatically continue to the new resident. If you find you do not have water service in your home, please check the valve at the meter. If you still do not have water service, contact the Water Department to schedule an appointment to have service activated.
How can I tell if the prior owner requested a final reading?
Call the Water Department for confirmation that a final reading has been requested.
When should I expect my first water bill?
Residential water bills are prepared quarterly. The exact billing period will depend on the area in which you reside. Click here to see a map of the water billing sections. Water bills are mailed near the first of the month and are due 21 days after the billing date.
What should I do if I have a question about the amount I was billed or my water usage?
You may contact the Water Department at 248-646-6404 with any questions. Please have your current meter reading when calling. To obtain your current reading, simply read the first four digits on the face of the meter from left to right.
Leaks are frequeny culprits of high water bills. Perform a simple leak check by reading your meter before a period where water will NOT be used, such as before going to bed. Then read the meter again BEFORE using any water. If the reading has changed, there is a hidden source using water either inside or outside your home. You may also contact the Water Department for assistance.
Areas to check for leaks include: toilets, sinks, bathtubs, showers, outside faucets, laundry areas, and humidifiers connected to your furnace. Remember: just because you cannot hear running water does not mean something isn't leaking. Click here for some water usage tips.
Have other questions? Call us at 248-646-6404.