Frequently Asked Questions (FAQ) - Village Operations During COVID-19

In response to the COVID-19 pandemic, the Village of Beverly Hills has modified several of its daily operations to ensure the safety and well-being of its residents, staff, visitors, and businesses.  We have compiled a list of Frequently Asked Questions to help keep you updated.  This is an unprecedented time and some of these policies will be amended as new information becomes available. 

Q: Is the Village Office open?
A: Yes, the Village Office reopened to the public on June 15, 2020.  Additional cleaning and safety protocols have been put into place due to COVID-19.  Social distancing guidelines must be followed and people must wear masks while inside the building. The maximum capacity inside the lobby is 2 persons.  When visiting the building, please enter on the north side (parking lot side) and exit through the south side (13 Mile Road side). 

Q: What is the non-emergency line for Police and Fire?
A: The non-emergency phone number for the Public Safety Department is 248-540-3400.

Q: Will yard waste still be picked up?
A: Yes, yard waste collection began the week of April 6, 2020.  Your yard waste collection day is the same as your garbage collection day.  Please visit SOCRRA's website for information on what items are considered yard waste and which containers are appropriate to use for yard waste: https://www.socrra.org/

Q: How can I pay my water bill?
A: Water bill payments can be mailed to the Village Office (18500 W. 13 Mile Road) or placed in the dropbox outside of the front door of the Village Office.  If you would like a receipt mailed back to you, please indicate that when you send in your payment.  You can also sign up for automatic payment by filling out and sending in this form.  Late fees have been waived until June 30, 2020.  Water will not be shut off due to non-payment at this time. 

Q: Is the Village accepting passport applications?
A: No, the Village is not accepting passport applications at this time.  Visit https://travel.state.gov/content/travel/en/passports.html for more information. 

Q: Are the parks currently open?
A: The parks are open, but social distancing guidelines must be followed.  The Beverly Park basketball court and volleyball court are closed.  Do not congregate in groups at the parks.  Do not play group sports.  Please keep at least 6 feet between yourself and others enjoying the trails. 
The tennis courts and adult excercise equipment are open, but social distancing guidelines must be followed.  The playground at Beverly Park reopened on Friday, June 5th.  Pleaes note: the playground equipment is not sanitized after each use and social distancing guidelines must be followed. 

Q: Can I make a pavilion rental reservation?
A: Pavilion reservations through June 11th have been canceled and renters will automatically receive a 100% refund in the mail.  If you wish to cancel your pavilion reservation due to COVID-19 for a 100% refund, please email krutkowski@villagebeverlyhills.com. 
New pavilion reservations for groups of less than 100 will be accepted at the Village Office beginning on June 15, 2020. Please call the office at 248-646-6404 if you have any questions. 

Q: I didn't receive a Census form and I know that it is very important that we all complete it.  Where can I find a form?
A: Please visit https://my2020census.gov/ or call 844-330-2020 to complete the Census. 

Q: Where can I find property tax information?
A: Please email the Southfield Township Treasurer at jmooney@southfieldtownship.org for property tax information. 

Q: How do I obtain a pet license for my dog or cat?
A: Please email the Southfield Township Clerk at stischler@southfieldtownship.org for questions related to pet licenses. 

Q: When will the Building Department resume inspections?
A: Following State guidelines, the Building Department will resume performing building & trades inspections on May 7, 2020.  Please call the office at 248-646-6404 to schedule an inspection.  Please refer to Executive Order 2020-70, Section 11-i regarding safety and social distancing practices for the construction industry.




Updated: June 18, 2020